Try to establish the program using your install key. Next, I'd reinstall MX 11.0.2 from your install Disks. 3) Click the 'First Aid' tab at the top and run the 'Repair Permissions' after selecting your Hard Drive from the list on the left. 2) Before you have opened any programs, go to Applications / Utilities / Disk Utility. Although this doesn't fix all problems it is a great way to start when working on a machine, besides it often cleans up any other smaller problems you may or may not be experiencing. Now let's check / repair the disk permissions.

2) Start up the computer and immediately after the startup chime, press and hold the Shift key 3) Once the gray Apple and progress indicator appear, release the Shift key 4) Note: Startup will likely take substantially longer than normal (20 - 30 minutes is not unheard of) 5) In Mac OS 10.4 or later, you will have to login to your account, even if it normally does so automatically. This will perform several clean up procedures that may be affecting the machine's performance and startup. 4) Hold these keys down until you hear the startup sound a total of 3 times. 3) Turn the computer on, then press and hold Command-Option-P-R before the gray screen appears. 2) While the computer is shut down, locate these keys: command (has an apple on it), option (sometimes called alt), P, and R. First let's reset the PRAM on the computer. ALSO, you may have done some of this before, but just to get on the same page, go ahead and perform all of the tasks below even if already done prior to posting here at JustAnswer.

This is going to be a long post so I suggest printing it out for your reference. I normally suggest this first because it is good practice plus if we dig too deep into a problem and simple measures could have repaired it in the beginning we'll be kicking ourselves later. First of all, I would suggest you run some general maintenance on the computer. Instead, let me know and we'll try some more things or I can refer you to another Expert who may be able to help you further. If the following suggestions work, please let me know and you can Accept the answer (and if possible, leave positive feedback).

Macromedia freehand mx for mac